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Support Worker / Agency Services

As a Support Worker, you will play a key role in supporting individuals to live as independently as possible while maintaining their dignity, safety, and wellbeing.

Read Job Description

Role Overview

Working as part of a wider care team, you will provide person-centred support tailored to the needs of each individual, whether in residential, supported living, or community-based settings.

Key Responsibilities

  • Support individuals to develop and maintain independence in daily activities.
  • Provide personal care where required, including assistance with bathing, dressing, toileting, and feeding.
  • Carry out moving and handling tasks safely, in line with current guidelines and best practice.
  • Build positive, respectful relationships through listening, communication, and emotional support.
  • Participate in social, recreational, and group activities that promote wellbeing.
  • Accompany individuals to appointments, outings, and community activities where appropriate.
  • Report any concerns, incidents, or changes in condition to senior staff promptly.
  • Maintain accurate records and follow all reporting procedures.
  • Respect confidentiality and uphold the dignity of those you support at all times.
  • Follow all organisational policies, including health and safety, safeguarding, and infection control.

Person Specification

  • Compassionate, patient, and respectful.
  • Able to work both independently and as part of a team.
  • Adaptable and able to respond to changing situations.
  • Reliable, professional, and committed to high standards of care.
  • Good communicators with strong interpersonal skills.
  • Able to follow instructions and work within care plans and schedules.

Additional Requirements

  • Minimum of 6 months' relevant care or support experience.
  • Willingness to work flexibly across different settings.
  • Understanding of person-centred care and safeguarding principles.
  • PVG registration.
  • SSSC registration where required.

Ready to Apply?

If you are reliable, professional, and committed to high standards of care, apply to join the DLC Care agency services team.

Frequently Asked Questions

Got a question about working with DLC Care or using our services? We have answered some of the most common questions below.

For Companion Support Workers expand_more
What are the requirements to work with DLC Care?
We require all Companion Support Workers to have at least 6 months of relevant experience, including care, community work, or supporting others, along with a compassionate and professional approach. You will also need a valid right to work in the UK and references to confirm your experience.
What kind of work will I be doing?
This is a non-medical companionship role. You will not provide personal care or medication support. You will support individuals through friendly visits and conversation, community outings and walks, shopping trips and errands, emotional support, and companionship.
Will I receive training and support?
Yes. We provide ongoing training and regular supervision to support you in your role.
What should I wear during visits?
Companions wear appropriate, comfortable clothing. We encourage a professional but relaxed appearance that helps individuals feel at ease.
What if I need to cancel a shift?
If you need to cancel a shift, please contact the team as soon as possible. We aim to ensure continuity of support, so early communication is essential.
Will I receive ongoing support?
Yes. We carry out regular check-ins and provide ongoing support to ensure you feel confident and supported in your role.
For Agency Support Workers expand_more
What are the requirements to work with DLC Care?
We look for individuals who are compassionate, reliable, and professional. As a minimum, you will need at least 6 months of relevant care or support experience, the right to work in the UK, PVG registration or willingness to apply, and references to confirm your experience. SSSC registration will also be required where applicable.
What type of work will I be doing?
You may be placed in supported living environments, care homes, and community-based services. Your role will involve supporting individuals based on their needs with daily activities, including personal care, promoting independence, and providing emotional and practical support.
How do I receive shifts?
Our team will contact you with available shifts that match your availability and experience. We aim to place you in roles that suit your skills and preferences.
Can I work in the same place regularly?
Yes. We understand the importance of continuity and will aim to offer consistent placements where possible.
What happens if I need to cancel a shift?
If you need to cancel a shift, please contact us as soon as possible. Early communication helps us maintain continuity of care and support services effectively.
Do I have to work a minimum number of hours?
No. We offer flexible working arrangements, allowing you to choose hours that suit your availability and lifestyle.
For Organisations & Partners expand_more
What type of staff do you provide?
We supply trained and reliable Support Workers, Care Assistants, and Companion Support Workers. All staff are carefully selected and matched to your service needs.
What experience and checks do your staff have?
All staff have a minimum of 6 months' relevant experience, hold PVG registration, are referenced and vetted, have up-to-date training, and are registered with SSSC where required.
Do you provide emergency cover?
Yes. We provide emergency cover, short-term support, and long-term and ongoing placements.
Can we request specific staff members?
Yes. We understand the importance of continuity and will always aim to provide consistent staff where possible.
Do you offer out-of-hours support?
Yes. We provide out-of-hours support for urgent staffing needs and last-minute requirements.
Can you provide staff with specific training?
Absolutely. If your service requires specific training or compliance checks, we will ensure staff meet these requirements before placement.
How do your staffing arrangements work?
We offer flexible, transparent staffing solutions tailored to your needs. Please contact us directly to discuss your requirements and pricing.

Still Have Questions?

We are always happy to help.

Email hello@dlc-care.co.uk